Shipping Information
Please note
Please check the packaging of your item(s) upon delivery for external damages before signing the proof of delivery. In case you detect any damage such as dirt, moisture or cuts, ask the driver to log an initial complaint about the issue. If the item has been damaged during transport, please file a freight claim within three days of receiving the order.
Shipping rate:
- Within Klang Valley (Kuala Lumpur / Selangor) FREE (Purchase above RM300)
- West Malaysia: Standard rate of RM40 for bulky item
- Smaller item from RM5 onwards
- East Malaysia: Standard rate of RM350 for bulky item
- Smaller item from RM15 onwards
How long
Our logistic is always ready to ship out all orders on the same day. Our cut-off time is usually 2pm. Orders before 2pm will be shipped out on the same day, while orders beyond that will be shipped on the next day under normal circumstances unless for pre-order items which will be stated in the product listing. For West Malaysia, delivery is usually next working day after parcel has been shipped out, but please allow another additional day in case of delay. (1-2 working days) For East Malaysia, delivery takes 14-20 working days. Courier working days are from Monday – Saturday, while it is off on Sunday. During the covid pandemic with FMCO, EMCO, MCO, CMCO area, there might be some delays which are beyond our control, hence please do expect some shipping delays alongside with the delivery.
How to track the order
You will receive a tracking number in your email once we have shipped it out which includes the link where you may trace your order.